This document represents the terms and conditions of operation of the services offered by NOE SOFT SRL. through (https://noe-power-net.ro)., having contract value according to the provisions of the following normative acts: OG 130/2000 regarding the legal regime of distance contracts; Law no. 365/2002 on electronic commerce. THE PROVIDER (identification data are presented below), domain hosting and registration services that can be contracted and purchased through NOE SOFT SRL (https://noe-power-net.ro). HEAD OFFICE: BUCHAREST, Sector 2, Aleea DOBRINA, Nr. 6, Block 49C, Staircase A, Floor 9, Ap.45 CUI: 26199102 REG.COM .: J40 / 10860/2009 ADMINISTRATOR: PAVEL MARIUS LAURENTIU User - natural or legal person who benefits from the services of NOE SOFT SRL. Customer - the natural or legal person who initiates an order. Order - request to NOE SOFT SRL from a natural or legal person for the services of NOE SOFT SRL.
The clients and users of the hosting services must respect the terms and conditions presented in this document in the operation of the services offered by NOE SOFT SRL. NOE SOFT SRL has the right to modify this document, considering unfounded the claim to terminate the contract and thus the collaboration between NOE SOFT SRL and the client to cease.
Orders will be placed online through the site owned by NOE SOFT SRL (https://noe-power-net.ro). Customers are obliged to enter in the order form complete data, correct and in accordance with reality. NOE SOFT SRL cannot be held responsible for the repercussions caused by customers by providing incorrect or incomplete information. The proforma invoice corresponding to the order contains all the information for making the payment. Customers must pay the value of the invoice within 5 working days from the date of issuing the proforma invoice. The Fiscal Invoice is issued after making the payment and collecting the money. The signing and stamping of the Fiscal Invoices are not obligatory according to Art. 155 of the Fiscal Code, paragraph 6. In case of payment of the invoice by the client using the 'bank transfer' method, NOE SOFT SRL advises clients to send a copy of the payment document proving the successful completion of the transaction by e-mail to comercial@cloud-power-net.ro. Suspension - After exceeding the term of 15 days from the due date of the proforma invoice, NOE SOFT SRL reserves the right to suspend the account if the payment has not been made. For VPS servers and dedicated servers, the services are suspended within 3 (three) days from the due date, if the payment has not been made. NOE SOFT SRL is the only entity able to decide to extend the payment term. Deletion of the Account - After exceeding the term of 30 days from the due date of the proforma invoice, NOE SOFT SRL reserves the right to delete the account if the payment has not been made. For VPS servers and dedicated servers, the services are deleted within 3 (three) days from the due date, if the payment has not been made. NOE SOFT SRL is the only entity able to decide to extend the payment term.
We accept reimbursement of the value of web hosting services to customers within 30 days of placing the order. The client receives the equivalent value in max. 30 days from the date of the request. The equivalent value for domain registration, licenses (eg CPanel), SSL certificates, web hosting accounts that violated the terms and conditions set forth in this document is non-refundable. In case of requesting a refund for the hosting and domain services, the domain price is deducted from the total amount. NOE SOFT SRL ensures an uptime of 99.9% annually. If the downtime exceeds 5% annually - only if the downtime occurs as a result of malfunctions within NOE SOFT SRL., Not due to external causes due to internet provider or calamities (fires on large surfaces,cyber attacks or other events that may adversely affect the proper functioning of servers),NOE SOFT SRL undertakes to return to the customer, if he wishes, the remaining amount of the contract plus 50% of the value of the contract as compensation for damages or losses.
The services offered by NOE SOFT SRL will be used only in the legal framework. Any illegal activities are strictly prohibited. We do not allow the client to upload files to the server with content that could affect the security of the server. ** SPAM ***. If NOE SOFT SRL considers it illegal to use a hosting or reseller account, VPS, dedicated server, NOE SOFT SRL has the right to delete or block access to this account without first informing the account holder until the account holder becomes legal. NOE SOFT SRL has no way to announce or answer to the final beneficiaries of the reseller account (s), VPS, dedicated server that can be deleted in case of major violation of the terms and conditions imposed by this document. Our servers will not be used for the transmission, promotion, storage or publication of illegal materials (according to the legislation of Romania, the European Union and the USA). Illegal materials include, but are not limited to: Violation of a copyright or any other right of any third party; Materials protected by trade secrets or other status; Threats, abuse, harassment, slanderous statements; Materials designed to encourage hatred or discrimination; Adult content, nudity, pornography, any image or text with sexual or obscene content; Promoting illegal activities (hacking, cracking, warez, etc.); Information or software about or containing any type of virus or Trojan; Collection of personal information for illegal use; Any content that we consider to be harmful or illegal. It is forbidden to send unsolicited e-mail messages (SPAM OR UCE) using an e-mail account hosted by NOE SOFT SRL, or by another e-mail address hosted by another hosting company that would imply an e-mail address hosted by NOE SOFT SRL. Sending emails using online forms is only allowed through secure scripts to which access is restricted by password or anti-robot systems. Violation of these provisions will result in deactivation of the scripts or cancellation of the account. Pornography or other sexual or obscene activities, links related to pornography, are prohibited on our servers. NOE SOFT SRL reserves the right to decide on the legality of these sites. It is not allowed to use the following scripts on our servers: Proxy or IRC scripts; Torrent Tracker scripts or Torrent files; Top or Statistics Scripts; PhpShell and similar scripts for executing commands; FormMail scripts; Chat rooms; Scripts (commercial or non-commercial) containing known security holes; Commercial scripts (paid or free) not updated to the latest available version. Customers are obliged not to load on the site or on the equipment of NOE SOFT SRL, viruses, actions, such as "flooding", "spamming", "mailbombing" or "crashing". Customers are obliged not to use the information or facilities offered by us through the services provided for purposes contrary to the interests of NOE SOFT SRL. Unauthorized access to the database belonging to the company NOE SOFT SRL, or to other clients that also benefit from the services of NOE SOFT SRL is strictly forbidden. NOE SOFT SRL has the right to suspend the accounts of those involved in the illegal activities presented in this paragraph. In case a customer carries out activities that lead to the blacklisting of the IPs assigned to him by the provider, NOE SOFT SRL has the right to charge an amount of 150 euros as a penalty. NOE SOFT SRL is the sole owner of the IPs in our network. Client does not have the right to change TCP / IP settings, or to use configurations that have not been assigned to the client by NOE SOFT SRL. The provider has the right to change the IP addresses assigned to customers.
NOE SOFT SRL has the right to restrict hardware and software operation of servers without notice, in case of security issues that may adversely affect the operation of servers or applications installed on servers. Functions off on our servers: Applications that open connection sockets, for example: exec, shell_exec, link, socket_accept, etc.… Opening external files with functions: fopen, file_get_contents etc.… E-mails sent from our servers are limited at 500 / hour per domain.
Backups are done automatically. We do not guarantee the integrity of the backups. We recommend that customers generate and download their own backups from the control panel as a full backup containing all account information. For accounts that exceed 10 GB of space allocated on the server, it will be backed up only weekly.
The customer is responsible for updating the contact details, so that the invoices and documents issued contain real data. NOE SOFT SRL is not responsible for the inconveniences due to the non-observance by the clients of these contractual obligations. It is the customer's responsibility to maintain the security of usernames, passwords and other confidential data. The customer can request the modification of the authentication data by contacting NOE SOFT SRL. The client must update to the latest version of the free or commercial scripts. The client is obliged to update the scripts within 24 hours at the most from the request made to the client by NOE SOFT SRL. The customer must notify NOE SOFT SRL, if the invoice corresponding to the provision of the service for the next period is not generated, so he doesn't find it in the client area. The client is obliged to read the news page belonging to the NOE SOFT SRL site. If the user has objections, he can contact NOE SOFT SRL within a maximum of 3 days from the publication of the announcement, so as to postpone a decision of our company until the moment when the client and we fall to an agreement. After this term NOE SOFT SRL cannot be held liable.
We are not responsible for the loss or alteration of data or other damage caused by the temporary inactivity of our servers, for whatever reason the servers are unavailable. The client accepts and guarantees that they will not hold us guilty without having any claim against damages caused to them or to third parties, caused by the use of our services. NOE SOFT SRL has free technical support to ensure the proper functioning of our servers. NOE SOFT SRL is not responsible for the withdrawal of certain scripts and does not offer technical support for them. NOE SOFT SRL is not responsible for the withdrawal of certain scripts provided free of charge and does not provide technical support for these scripts. NOE SOFT SRL is not responsible for the bugs of some programs that are not developed by the company. When canceling the account, the provider may resort to the complete deletion of the account or customer data. The provider has no obligation towards the clients to keep their data if it violates the contractual obligations with NOE SOFT SRL. The provider has the right to keep the data for a period of 30 days from the deletion of the account.
If the customer is not satisfied with our services, he can request a refund according to (see "GUARANTEES AND MONEY BACK"), if the problem cannot be solved by the technical department. We are fully involved in the investigation of the activity of violating the security of our network, even reaching the involvement of the state authorities if it belongs to the criminal field. Customers who violate the conditions of use of the services presented in this document may be criminally or civilly liable. We may even suspend all hosting or reseller accounts, VPS, dedicated servers if we find violations of the rules of operation of our services. NOE SOFT SRL decides on the violation of the provisions mentioned in the above terms and conditions.
NOE SOFT SRL uses cookies, mainly, for measuring and optimizing traffic content. By using this website, you agree that we may set cookies in your browser. Cookies are a standard internet technology that many sites use in order to better understand how to use the site. Most browsers, such as Opera, Internet Explorer, Firefox, Safari, etc., are set to accept cookies automatically. If you do not want to accept cookies, you must choose to change the settings in your browser. Please note that this setting may cause many sites to not work optimally. NOE SOFT SRL uses cookies from third parties such as: Google Analytics and Google Adsense, etc.… which collects information about how visitors use the website. We use this information to create reports in an effort to improve the website. Cookies collect only anonymous information, such as the number of visitors, where they come from and what pages they visit.